Questions to Ask Before Booking a Massage Therapist — Protect Yourself

The questions you ask before booking a massage therapist tell you more about the service than any website or advertisement can. For women in India, where the massage industry is largely unregulated, asking the right questions is not just helpful — it is essential for your safety. This article provides you with the specific questions to ask before booking a massage therapist, what the answers should look like, and what responses should concern you.

About Training and Credentials

Ask: "Where did you receive your massage therapy training, and in what techniques?" A professional will give you a specific, verifiable answer — the name of the institute or spa where they trained, the duration of their training, and the specific modalities they are qualified to practise (Swedish, deep tissue, sports massage, etc.). Vague answers like "I have many years of experience" without specifics should make you cautious.

Ask: "What certifications do you hold?" While India lacks a unified certification body, trained therapists will have documentation from their training institution. A willingness to share this information openly is a strong positive signal.

About the Session and Standards

Ask: "What does the session include, and what is the exact pricing?" Everything should be confirmed in writing before the appointment. There should be no ambiguity about duration, techniques, pricing, or what is included (oils, equipment, etc.).

Ask: "What is your draping policy?" A professional will proactively explain that full draping is maintained at all times — only the area being worked on is uncovered. If the therapist does not mention draping or seems dismissive of the question, this is a significant red flag.

Ask: "What is your cancellation policy?" A clear, reasonable cancellation policy suggests a professional operation. No policy or a punitive one warrants caution.

About Safety and Communication

Ask: "How do you handle booking and communication?" Professional services communicate in writing — WhatsApp, email, or text — creating a documented record. Verbal-only communication is a concern.

Ask: "Can I stop the session at any time?" The answer should be an immediate, unequivocal yes with no conditions attached. Any hesitation or conditions attached to this answer is a deal-breaker.

How Kaaya Wellness Answers Every Question

We welcome every one of these questions and answer them openly. Our training, standards, pricing, safety protocols, and communication policies are all documented on our website — on our services page and Trust & Safety page. We believe that a service confident enough to invite your scrutiny is a service worth your trust. Message us on WhatsApp with any question — we will answer honestly.